Support
Write to us
dpo@langila.app — we answer in French and in English.
To move your request along quickly, tell us your phone model, the version of the app (at the very bottom of Settings) and what happened.
Frequently asked questions
Do I need an account to play?
No. You can play, learn and collect without ever creating an account. Signing in with Apple or Google stays available, and it is offered after your first win, never before: it is what lets you find your progress again on another device.
Does the app work offline?
Yes, completely. That is a product promise, not something we merely tolerate.
I changed phones and lost everything.
If you had signed in with Apple or Google, sign back in with the same account on the new phone and your progress comes back. Otherwise it only ever existed on the old device, and changing phones without a system data transfer erases it. That is what signing in is for, and now is the right moment to do it.
How do I delete my account?
From the app, in Settings, or from this page if you no longer have it. Deletion cannot be undone, and erasure follows within thirty days at the latest.
I spotted a mistake in a Lingala sentence.
Please do write to us. Lingala is written in several ways depending on the region and on habit, our content is reviewed by native speakers, and a reasoned correction is useful to us.